Service Availability

	My browser can't load the page, what should I do?
	I think my website is totally down, what should I do?

My browser can't load the page, what should I do?

If you think the website is not behaving properly as it should be, contact your hosting provider technical support team. Based on your web hosting provider, below is the procedure,

Webvisions Pte Ltd
Send a support request
Send a support email

Cybersite Pte Ltd
Send a technical support email

I think my website is totally down, what should I do?

Most web hosting companies do not take technical support request through the phone. The exception situation is when the website is totally down. Maybe you receive a "DNS not found" error or the standard search engine page shows up (e.g. MSN, Google) when you visit your website, then contact your provider.

Based on your web hosting provider, below are the links to their contact numbers,

Webvisions Pte Ltd
Email contact and office location

Cybersite Pte Ltd
Emails and office address

Note that due to the setup of most web hosting companies, your request may be attended to faster through email than through phone.

Certain companies have tracking through emails to ensure quick turn around time while others have the technical personnels in the data centres away from the company offices.

Hence, you should send a technical support request through the email also.