Astralys is a Singapore based professional web development and media production company. Our team specialises in best-in-class intranet / extranet, interactive website design and print graphics design.
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Web-based Email

What is web-based email?
How do I access my web-based email?
I have web-based email, do I still need an email client?
I'm running out of space in my web-based email, what should I do?
I can't send my email after composing it. It asks me to sign in again.
After I have 'Save As Draft', I can't find the email again. Where is it?

 

 



What is web-based email?

Web-based email is similar to your Outlook or Eudora mail client. You do not need to install it on your computer in order to use it. This is because web-based email are online web applications which only need a standard web browser like Internet Explorer or Netscape Navigator.

Web-based emails gives you direct access to your email anywhere in the world. It allows you to read, reply to and delete emails, send new email messages (with attachments) and forward email to others from anywhere.

Good examples of web-based email are HotMail and Yahoo Mail. Your website should come with your own web-based email which is tightly integrated into your website. No settings are required.




How do I access my web-based email?

Based on your web hosting provider, below are the links,

Webvisions Pte Ltd
http://www.yourdomain.com/cgi-bin/webmanager/webmanager.cgi
(replace 'yourdomain.com' with your domain name) (more on Web.Manager) This link points to an external website.

http://www.yourdomain.com/mywebmail
(replace 'yourdomain.com' with your domain name) (more on WebMail) This link points to an external website.

Cybersite Pte Ltd
Frequently Asked Questions (FAQ) for emails This link points to an external website.
(when launched, select your mail server from left dropdown box)




I have web-based email, do I still need an email client?

Your incoming emails are collected and stored at your hosting provider. Through the web-based email, you can then access your emails.

However, it is highly recommended that you download your emails regularly to your email client and not leave them in your web-based email accounts. Accumulating your emails online often results in difficulties receiving new emails, especially those with attachments.

To download your email to your computer, you will need an email client.




I'm running out of space in my web-based email, what should I do?

All email accounts have limited space at your hosting provider. The space acts as temporary holding area until you download your emails to your email client. Hence, you should not store your emails in your web-based email.

To free up the space, use an email client to download your emails to your computer. Check out the Support Centre on how to configure your email client.




I can't send my email after composing it. It asks me to sign in again.

Most likely, your web-based email session has expired. This happens after about 20 minutes of non-activity in order to protect your privacy and security. Typing on your keyboard or browsing other websites are not considered email "activities".

Solution #1
The best way is to complete composing your email before the expiring of your session. Different web-based emails have different timings, a good guide is 15 to 20 minutes.

Solution #2
Should you need more time than that, compose your email "offline" using Notepad or Microsoft Word before signing in back to your web-based email. Then do a cut and paste from your word-processor.

Solution #3
Another quick and useful way when using the web-based email is to do a "copy" of your completed email content before hitting the "Send" button. In this way, should your session expiry, you can simply sign in again, compose a new email, do a "paste" and send again!

Solution #4
Some of our customers prefer to save the half-complete email every now and then and then continue with the email thereafter. It may be a little tedious but it can save you lots of time should your session expire unexpectedly when composing a long or complex email.




After I have 'Save As Draft' or 'Save Message', I can't find the email again. Where is it?

Go to "Menu" or the main page of your web-based email. You should see a "Draft" folder, your saved email messages are there. Just click on the subject title of choice and continue your composition of the email.



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